Going on a vacation trip is a lot of fun, but it also involves a great deal of planning, researching and money saving. In this article, we do the work for you and review the services provided by the tour company Viator. We understand how important it is to make sure you choose the right company for your travel. One that gives you support, offers the best possible service at the right price and has great customer service. For these reasons, we think that Viator tours may just be your right choice, whether you are planning to visit New York City, Hollywood or Paris, or looking for exclusive deals such as taking cooking class in Italy, hiking glaciers in Patagonia or watching a belly dancing show in Istanbul.
What Do We Know About Viator Tours?
Viator Inc. is the leading tour company in the world today , providing what it seems to be qualified booking services, customer support, information about the most popular destinations and affordable prices.
This company was founded in 1995 and is currently headquartered in San Francisco, CA. They provided booking and planning for 15,000+ tours services in more than 1,000 countries all over the globe. The booking and product sales are done through the official company website, accessed by more than 5 million people every month.
Viator tours seem to be popular due the personal approach the company has with each customer, making sure that all travel experiences are run by experienced operators, who are more of qualified insiders in each location.
Why Are Viator Tours So Popular?
The official company website claims there are more than 300,000 traveller reviews submitted along with photos from their trips. Viator also makes sure they reach out to their customers through different channels, including Twitter, Facebook, Pinterest, Google+ and YouTube.
What seems to be very popular as well with Viator are the VIP services provided, including skip-the line options and mobile services for booking in advance. The company has an everyday low-price guarantee for exclusive products and deals, which means that if you find the same tour cheaper, Viator will refund the difference.
Viator also seems to provide value for non-native English speakers. For example, when you take any one of the Viator tours, you are able to transact in 12 currencies, in 10 different languages, including Spanish, French, German, Brazilian Portuguese, Japan and many more. And whether you need any information before or during a trip, Viator has a travel blog and a Viator Tours and Activities App for iPhones, iPad and Android.
What Real People Are Saying About Viator Tours
If you visit Viator’s official website, you will find literally hundreds of thousands of traveller reviews for all destinations and attractions. The vast majority of the Viator tours reviews seem to be very positive rating the tours very highly.
One example is the testimonial provided by Patricia D, after going on a Bateaux dinner cruise in New York City:
The whole experience was excellent. It was a wonderful evening and exceeded all our expectations. From the minute we stepped aboard everyone and everything was perfect. Would recommend this evening to anyone who enjoys good food, great service and a relaxing atmosphere.
Nicola S, from New Zealand, shared her experience after taking a bike tour of Santa Monica and Venice beach in Los Angeles, CA:
The tour was an excellent and fun way to see Santa Monica and Venice. Loved the electric bikes. Barb was very knowledgeable and kept the pace so that you really could have a look around, enjoy the sights and feel the sun on your face. The office is also conveniently located near public transport and the local shopping centre so we stayed on after the tour and checked these out too.
Everyone knows how wonderful and delicious the French wine is. Nancy H, from the USA, was impressed by a wine tasting experience with Viator in Paris, France:
The vinologist was charming and very knowledgeable. It was a lovely way to spend an afternoon and I appreciated the opportunity to purchase the cheese plate to complement the wines. He’s French, so he has a French accent! If you want a wine tasting done by an American why do it in Paris?
If you ever read about St. Mark’s Basilica in Venice, Italy, you know how long and time wasting those long lines can be. Jane G., from the United Kingdom was pleased she did not have to stay in line:
We did this tour on our final day, and were worried that we would have seen everywhere shown to us, as we had been in Venice for three days at this point. However, you really do go off the beaten track. Excellent guide – great to get inside with queues!
Consider This Before Purchasing Any Viator Tours Package.
If you are under 18 years old, you cannot book a group service with Viator. In that case, you need to search in the official company website to find suitable tors for your age. Also, at this moment, group bookings are only available for tours and activities in the USA.
If you are too afraid of disclosing your personal information, Viator tours may not be the right choice for you. Despite the fact that Viator maintains the integrity and security of your personal information, the company uses this information to send you e-mail marketing messages, confirm your purchases and make sure you are correctly billed.
Are Viator Tours The Right Choice For Me?
From the wide range of guided tours to the qualified services provided by insider local operators, Viator tours seems to be a good choice if you are planning a trip any time soon. The company offers competitive prices for any trip to the top destinations all over the world, and an everyday low-price guarantee that seems to be unique in the market.
If you need to cancel or change any booking with Viator, the process seems very straightforward. According to the official company website, all you need to do is contact Viator Customer Service and the professionals will lead you through your enquire. The good news is that you are able to change your travel dates for any one of the Viator tours free of charge if you notify the company 72 hours ahead of time.
Finally, you are entitled to earn frequent-flyer miles on all qualified bookings with Viator. For every US dollar (or equivalent) you spend with any of the Viator tours, you receive a mile to you frequent-flyer account in less than 30 days of your travel date.